Cancellation & refunds.

One-time packs, no subscription

Feasivo offers one-time research-credit packs when purchases are available. Packs do not renew automatically, and there is no recurring subscription to cancel. You can stop using free access at any time.

Seven days to refund an unused pack

Credits are used in the order they were added to your account. A failed research attempt restores its credit to the original purchase or free allocation. Credits reserved for a refund cannot be spent while that refund is being processed.

You can request a full refund within seven calendar days of purchase if none of the credits in that pack have been used. Send your request within that period; it does not have to be resolved within seven days. Refunded credits are removed from your account.

If any credits in the pack have been used, we do not normally offer a change-of-mind refund, including a proportional refund of its remaining credits. The seven-day window and unused-pack condition do not limit the separate remedies for service or payment problems below, or your rights under applicable consumer law.

Duplicate payments and missing credits

If you were charged twice for the same intended purchase, contact us so we can verify and refund the duplicate charge. If a confirmed payment has not delivered your credits, we will investigate and either deliver them with your agreement or refund the affected payment.

Check Credits & billing and use Check payment before retrying a payment. Contact support before paying again if money has already been debited.

Failed research and faulty reports

An AI research attempt reserves one credit. If the attempt fails, that credit is returned automatically. If an attempt is interrupted, return to your account to recover its result or credit. A lost connection can delay confirmation. This restores a research credit; it is not a cash refund. Contact us if the credit remains missing.

If a completed report has a material fault, such as assessing the wrong business despite correct inputs, tell us what is wrong. We will correct it or arrange regeneration at no additional credit cost. If we cannot resolve the issue, we will offer an appropriate refund for the affected paid service, without limiting any remedy required by law. Contact support before spending another credit to correct a fault.

A completed assessment can recommend waiting, reducing your investment or testing demand first. An unfavourable recommendation, lack of supporting evidence or clearly identified missing estimate is not by itself a service failure. Reopening or downloading an available saved report does not use another credit; running fresh research does.

How to request help or a refund

Email hello@analytiqlab.com from your registered address. Include your order or payment ID, purchase date, amount and the reason for your request. For a report problem, include the assessment name or error reference and a description of the fault.

We acknowledge requests within 48 hours. Refund requests are reviewed by our support team; they are not automatic cash refunds. Never send full card details, a CVV, UPI PIN, password or verification code.

Refund timing and payment method

Once a refund is approved, we aim to initiate it within three business days. Refunds are returned through Razorpay to the original payment method. We will share the refund reference for follow-up.

After initiation, a normal Razorpay refund may take a further seven to ten business days to appear, depending on the bank and payment method. Contact us with the refund reference if it has not arrived after the expected processing period.

Free access, account closure and your rights

Free credits and simulated test transactions do not represent money paid and cannot be exchanged for cash. To request account deletion, contact the same support email and review the privacy policy. If you also want a refund, include that request so we can review the payment before closing the account.

This policy does not exclude or limit rights or remedies under applicable consumer law. Those rights continue to apply even if the seven-day change-of-mind window has passed or credits have been used.